Request Account & Data Deletion (StreamNap)
We respect your privacy and your right to control your personal data. This page explains how you can request deletion of your StreamNap account and any associated personal data, and how our automatic deletion policy works for inactive accounts.
Automatic Deletion of Inactive Accounts (90-Day Policy)
To reduce unnecessary data retention, inactive accounts and associated data are automatically deleted after 90 days of inactivity.
What “inactive” means:
An account is considered inactive if the user does not access (log in to) the account for a continuous period of 90 days.
What happens after 90 days:
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The account is scheduled for deletion
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Associated account data is removed in accordance with our retention and security practices
Important note: If you log in again before the 90-day period ends, your account is no longer considered inactive and will not be deleted due to inactivity.
Delete Your Account Yourself (Fastest Option)
You can initiate account and data deletion directly from your account settings.
Steps:
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Log in to your StreamNap account
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Go to Settings in your profile
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Select the option to initiate account and data removal
Account & Data Removal (Login Required):
https://play.streamnap.com/streamnap/profile.php
Please note: You must be logged in for the account removal option to be available.
Request Deletion If You Can’t Access Your Account
If you cannot log in (for example, you forgot access credentials or no longer have access to your email), you can still request deletion.
Please contact our support team (support@streamnap.com) and include:
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The email address used to create the account
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Your username (if applicable)
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A short statement: “I request deletion of my account and associated data.”
After we verify the request, we will proceed with deletion or provide next steps.
What Data May Be Deleted
When account deletion is completed, we remove or anonymize (where appropriate) personal data linked to your account, which may include:
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Profile information (e.g., name, username, email)
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Account identifiers
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Preferences and settings
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Usage data associated with your account (where applicable)
Security & legal note: In limited cases, we may retain certain records only if required for security, fraud prevention, legal compliance, or to resolve disputes. If retention is required, we restrict access and keep it only as long as necessary.